This Privacy Policy applies to all personal information collected by Goodwill ProCare via the website located at www.goodwillprocare.com.au. This Privacy Policy applies in addition to the Terms and conditions of our Site.
Consent
By using our Site, users agree that they consent to:
The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.
What is “personal information”?
The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
I. whether the information or opinion is true or not; and
II. whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
I. Name,
II. email,
III. contact number.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Device identifiers and technical data collected through our staff mobile application
Our staff mobile application and associated services
Operate, secure and maintain our staff mobile application
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
Overseas Disclosure
We primarily store and process personal information using systems and service providers located in Australia.
Certain technical service providers used in connection with our mobile application, including Google LLC, may process limited technical data on servers located outside Australia, including in the United States. This is limited to data required for the operation of push notification services, such as device identifiers and notification tokens.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles that information in accordance with the Australian Privacy Principles and applicable privacy laws.
If this position changes in the future, we will update this policy accordingly.
Mobile Application and Push Notifications
Our staff mobile application uses Firebase Cloud Messaging (FCM), a service provided by Google, to deliver work-related notifications, alerts, roster updates, messages and other operational communications.
To enable these services, the application automatically generates and collects certain device-specific identifiers, including Firebase Installation IDs (FID) and push notification registration tokens. These identifiers may be transmitted to Google services and to our secure servers for the purpose of delivering notifications, maintaining application functionality, enhancing security, troubleshooting technical issues and supporting internal communications.
These identifiers are not used for advertising purposes and are not sold or disclosed to third-party advertisers. We use this information only for legitimate business purposes related to the operation, security and performance of our services.
These identifiers are retained only while the application remains installed and the associated staff account remains active. They are deleted on uninstallation, on logout, or on deactivation of the staff account.
Device Information and Technical Data
When using our mobile application, we may collect limited technical information about the device and application, including device identifiers, operating system information, application version and IP address. This information is used to maintain the security, reliability and performance of our systems, investigate technical issues and improve the user experience.
Application Permissions
The application may request access to device features including notifications, location, camera, microphone, and storage. Permissions are requested only where required for a specific function and may be declined or withdrawn at any time. Declining a permission will disable only the associated feature.
Location Data
Goodwill ProCare may collect and process information about your location when you access or use our mobile app. Location data is collected for the purpose of improving the services we offer, such as providing location-based functionality or enhancing user experience.
The types of location data collected may include:
I. Precise GPS-based location data (if you have granted permission),
II. Approximate location based on IP address or Wi-Fi network.
You can manage your location preferences and permissions through your device settings. We do not share precise location data with third parties unless explicitly required by law or with your consent.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: info@goodwillprocare.com.au.
This policy was last updated on [31-July-2026].
Providing disability support services to NDIS participants in Metropolitan & Regional SA.
Registration No.: 4050098053
Goodwill ProCare acknowledges the Traditional Custodians of the land on which we work and live and recognise their continuing connection to land, water, and community.
